- My passport has been lost or stolen. What do I do?
- I found my passport again. Can I use it?
- I can’t find my expired passport. Do I have to report this?
- Do I have to tell the police that my passport was lost or stolen?
- How do I replace my lost or stolen passport?
- Are there penalties if my passport keeps getting lost or stolen?
- What if the loss or theft wasn’t my fault?
- What if I’m worried my identity has been stolen or compromised?
If your passport is lost or stolen, you have to tell us. Phone us on 131 232 or contact your nearest Australian diplomatic or consular mission(link is external).
The Australian Passports Act 2005 has penalties for people who don’t report the loss or theft of their passport as soon as possible. It’s also a criminal offence to make false or misleading statements. There are penalties of up to 10 years imprisonment or a fine of 1000 penalty units or both.
These legal provisions help protect you and others against identity theft.
Make sure your passport really is lost or stolen before you tell us. The moment you make a report, we’ll cancel your passport, and you won’t be able to use it again, even if you find it or recover it. You’ll have to get a new passport and pay the usual fee.
When you tell us that your passport has been lost or stolen, we cancel it immediately, and we tell border authorities in Australia and overseas. This helps prevent identity criminals from misusing your passport. We have no way of undoing the cancellation.
If you find your passport again (or someone returns it to you) and you try to use it, border officials may take it from you and stop you from travelling.
You only have to tell us about the loss or theft of a passport that’s valid.
We recommend you report any theft to police and keep a copy of the report.
When you apply to replace your passport, you’ll need to tell us as much as you can about what happened and show us any police report or provide the police report number.
Just apply for a new passport in the usual way. We’ll ask you to give us full details of the loss or theft. You won’t be eligible for streamlined renewal.
If you’re overseas and need a new passport urgently, contact your nearest Australian diplomatic or consular mission(link is external) to discuss options.
If your passport is lost or stolen twice in five years, your next adult passport will only be valid for five years rather than the normal 10 years. You’ll still have to pay the fee for a 10-year passport.
If your passport is lost or stolen three or more times in five years, your next passport will only be valid for a maximum of two years – or we may not issue you a passport at all. You’ll still have to pay the relevant application fee.
If your most recent passport was issued with a validity of two years or less, and if you can’t present it when you apply for your next passport, then we’ll count it as having been lost or stolen, even if it has expired and you haven’t reported it as lost or stolen.
If you prove to us that your passport was lost or stolen due to exceptional circumstances beyond your control, we won’t count it against you.
You’ll need to give us full details of the loss or theft. Tell us as much as you can and include any supporting documentation, such as police reports.
If you’re concerned that your identity has been compromised, you can get advice and support by contacting IDCARE(link is external) or phoning toll free in Australia on 1800 595 160.
Passports and Vietnamese Visas
Your passport is an important document and under Vietnamese law foreigners can be required to produce their passport to local authorities at any time. It is a good idea to keep your other forms of identification separate from your passport. This minimises the risk of losing all your identification at once.
Lost or stolen passports
If your passport is lost or stolen, you must follow the following steps:
- Obtain a police report;
- Apply for a new travel document from the Australian Embassy or Consulate-General;
- Obtain an exit or replacement visa in order to leave Vietnam.
Obtaining a police report
In Vietnam, if you have lost or had your passport stolen, you will need to obtain a new passport which has an exit or replacement visa. In order to obtain an exit or replacement visa, you must first apply for a police report report from the local police office closest to where the passport was lost or stolen. You cannot apply for a police report in a different location to where you have lost or had your passport stolen. Vietnamese immigration authorities will only accept a Vietnamese police report in order to process an exit or replacement visa – they will not accept a statutory declaration witnessed by an Australian Consular official. The Australian Embassy in Hanoi and Consulate-General in Ho Chi Minh City cannot assist with obtaining a police report. It is recommended that you seek assistance to obtain a police report through your hotel, travel agent/group or other local in-country contacts. It is also recommended that you apply for your police report before applying for another travel document. You should also endeavour to obtain one copy of the police report as evidence for your claims against the relevant insurance company.
Applying for an emergency passport
To apply for an Emergency Passport, bring two identical passport-sized photos and as many personal identification documents containing your signature and photo as possible (eg. a current Australian Driving Licence) to the Consular Section of the Embassy or Consulate-General. You will be required to complete the “Australian Passport Application – Overseas” Form PC8. Emergency passports are issued within two working days.
You should carry copies of a recent passport photo with you in case you need a replacement passport while overseas. For information on reporting and replacing your lost or stolen passport, visit the Australian Passport Office website.
You are required to pay an additional fee to the Australian Government to have a lost or stolen passport replaced. In some cases, the Australian Government may also restrict the length of validity or type of replacement passports.
The passport application fees apply and are payable under the provisions of the Australian Passports (Application Fees) ACT 2005 and the Australian Passports Determination 2005. The schedule of fees payable may be obtained from the Australian Embassy Hanoi or the Consulate General Ho Chi Minh City.
Where to obtain your exit or replacement visa
As soon as your replacement passport is issued, the Australian Embassy in Hanoi or the Consulate-General in Ho Chi Minh City will provide you with a letter to the Vietnamese Immigration Department requesting their assistance to issue an exit or replacement visa in your new passport. Vietnamese authorities will not permit you to depart Vietnam until your exit visa is issued. A fee will be payable to the relevant Immigration Department and may vary.
After obtaining a new passport in Hanoi, you will need to proceed to the Vietnamese Immigration Department at 44 – 46 Tran Phu Street, Hanoi (website: www.vnimmm.gov.vn , email: firstname.lastname@example.org ) to apply for a new Vietnamese exit or replacement visa. The Immigration Department might ask you to lodge your application through your sponsoring organisation in Vietnam. Experience has shown that a new visa normally takes 3-4 working days to be issued.
Ho Chi Minh City
After obtaining a new passport in Ho Chi Minh City, you will need to proceed to the Vietnamese Immigration Department at 254 Nguyen Trai St, District 1, Ho Chi Minh City (website: www.vnimmm.gov.vn , email: email@example.com ) to apply for a new Vietnamese exit or replacement visa. The Immigration Department might ask you to lodge your application through your sponsoring organisation in Vietnam. Experience has shown that a new visa normally takes 5-7 working days to be issued.
Renewal of passports
For information on how to renew your full validty passport, please visit the Australian Passport Office website. As soon as your new passport has been received, you will need to transfer your visa from your old passport to your new passport. To do this, you will have to visit the Immigration offices listed above to apply for a transfer.
This information sheet should be read in conjunction with the Australian passport application form.
The Passport Officer might contact you for further information during the assessment.
Please allow 15 working days for your new passport to be ready for collection (provided all application requirements are met). Please do not make any firm travel bookings until you have received your passport.
Please complete and print the appropriate online application from the website https://online.passports.gov.au or contact the Passport Service Section for hard copy application.
Applicants must lodge their passport application in person.
Applicants must book an appointment online via http://acghcmc.setmore.com Appointments are available only from 0900 to 1130, Monday-Friday.
Notes: For current Australian passport holders, your passport will be physically cancelled upon collection of the new one. Please note Vietnamese visa in the cancelled passport will become invalid; you should contact the local immigration authorities for a replacement visa.